Terms of Service

1. Who you are agreeing with

These terms are between you and SuiteWright ("SuiteWright", "we", "us"), operating from Phnom Penh, Cambodia. By using this website, subscribing to one of our systems, or engaging us for custom work, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

2. Using this website

You may read, print and share anything published here. You may not copy the site's source, design or written content to build a competing offering, scrape it in bulk, attempt to circumvent its rate limits or bot protection, or probe it for vulnerabilities without our prior written permission.

Everything on this site is published for information. Nothing on it is an offer capable of acceptance, and prices, features and availability may change without notice until they are fixed in a signed scope or an active subscription.

3. Status of the systems

Each system page carries a status label, and it is accurate. Systems marked Pre-live are deployed to a pre-production environment for demonstration and are not in production service for any customer. They carry no availability commitment, no support commitment and no warranty of any kind, and should not be relied on for live business operations. Systems marked Coming soon are in development and are not available at all.

4. Subscriptions, cancelling and refunds

The following applies when a system becomes available to subscribe to.

• Trial. New workspaces begin with a 30-day free trial with every feature unlocked. The trial is taken once per person who owns a workspace: another workspace they create does not start a second one.
• When a trial ends or payment stops. We send reminders before the trial expires. Where a system includes a Free plan (SuiteWright Task does), a workspace without an active subscription moves to it: nothing is deleted, the Free plan's limits and features apply, and subscribing again restores the paid plan. Where a system has no Free plan, the workspace is suspended: sign-in and data access are blocked, but your data is retained for a grace period so that subscribing restores it intact.
• Deletion. After the grace period stated in the application at the time of suspension, a suspended workspace and its data may be permanently deleted. Export your data before then if you want to keep it. A workspace on a Free plan is not suspended or deleted for not paying.
• Billing. Subscriptions are billed in advance for the period chosen. A card subscription renews automatically at the end of each period until you cancel. A payment through a Cambodian rail (Bakong KHQR, ABA PayWay) does not renew by itself: you pay for each new period when you choose to. Payment is taken through our payment providers; depending on your country this may be a local Cambodian payment rail or an international provider acting as merchant of record, in which case your contract for payment is with that provider and their terms also apply to the transaction. You confirm these terms when you pay.
• Cancelling. You may cancel at any time from the system's billing page. You keep everything you have paid for until the end of the paid period, nothing more is charged, and the workspace then moves to the Free plan where there is one. We confirm the cancellation by email, and you can undo it until the period ends. We do not charge a cancellation fee.
• Your money back within 14 days. If you change your mind, you may ask for a full refund — from the system's billing page where it offers one, or by writing to us — with no reason needed, within 14 days of subscribing — that is, of your first payment for a plan after a trial, a Free plan or an ended subscription, or of any payment for a year or more, a yearly renewal included. A monthly renewal does not start a new 14 days. A refund ends the paid plan at once (the workspace moves to the Free plan where there is one) and is given once per account owner. Card payments are refunded to the card straight away; banks usually take 5–10 business days to show it. Payments by Bakong KHQR or ABA PayWay are returned by bank transfer to the account you paid from within 7–10 working days. Every refund is confirmed by email with a credit note.
• After 14 days. Fees already paid are not refunded, except where the law requires it or where we have failed to provide the service — you can still cancel, and keep what you paid for until the period ends. Nothing in these terms takes away a right you have by law.
• Price changes. We will give at least 30 days' notice before a price change affects your renewal, and you may cancel instead.

5. Your data in our systems

Data you or your users put into a SuiteWright system remains yours. We process it only to provide the service, to keep it secure, and where you ask us to help with a problem. You are responsible for having a lawful basis to hold the data you upload — particularly employee, student and customer records — and for telling those people what you are doing with it.

You can export your data at any time while the subscription is active. On request within the grace period after cancellation we will provide a final export.

6. Acceptable use

You must not use a SuiteWright system to:

• break the law, or hold data you have no right to hold;
• store or distribute malware, or attack the service or other tenants;
• attempt to reach another organisation's data, or to test isolation controls without written permission;
• resell or sublicense access without a written agreement with us.

We may suspend a workspace immediately where continuing would break the law, endanger other customers, or where fees are seriously overdue. We will tell you why.

7. Custom development

Bespoke work is governed by the written scope for that engagement, which takes precedence over this section if the two conflict. In the absence of a contrary term:

• You own what we build for you. On full payment, the code and database schema written specifically for your engagement transfer to you, in your repository.
• We keep our own tools. Pre-existing libraries, patterns and internal tooling we bring to the work stay ours; you get a perpetual licence to use them as part of your system.
• Scope changes. Anything outside the written scope is a change, quoted before it is built.
• Maintenance is separate. Ongoing maintenance and support are a distinct arrangement and are not implied by a build.

8. Availability and support

We aim to keep production systems available and to respond promptly, but unless a written service level agreement is in place we do not guarantee uptime, response times or uninterrupted service. Planned maintenance is announced in advance where practical.

9. Warranties and liability

We provide the website and the systems with reasonable skill and care. Beyond that, and to the fullest extent the law allows, they are provided as is, without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data to the extent it results from your own failure to maintain your own backups. Our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. Termination

You may stop using the website at any time and cancel a subscription as described above. We may terminate for material breach that is not put right within 30 days of us telling you about it. Sections 5, 9, 10 and 11 survive termination.

11. Governing law

These terms are governed by the laws of the Kingdom of Cambodia, and disputes are subject to the exclusive jurisdiction of the courts of Phnom Penh, Cambodia. We would much rather settle a disagreement by talking about it first, and ask that you contact us before starting proceedings.

12. Changes

We may update these terms. Material changes affecting an active subscription take effect at your next renewal, and we will tell you before then. Continuing to use the site after a change means you accept it.

13. Contact

Questions about these terms: hello@suitewright.com, or through the contact form.